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  • Our Software
    • Aircraft Preliminary Design
      • Overview
      • Desmo (formerly APD&SysArc)
    • Aircraft Product Configuration
      • Ace
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      • Overview
      • Missions
      • RNA
    • Flight Operations
      • Overview
      • Fpo
    • HMI & Embedded Graphics
      • Overview
      • VAPS
    • Ai & Extended Reality
      • Overview XR
      • WEAVR
      • Overview AI
      • InstructIQ
  • News & Events
    • Blog, Updates & Events
      • PACE Aerospace & IT Blog
      • PACE Event Calendar
      • PACEdays: The Annual Pacelab Conference
  • About PACE
    • About PACE Aerospace & IT
      • Who We Are
      • A new era for PACE
      • Serial Innovators
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  • Contact
    • Get in touch with PACE
      • Get in touch with PACE
      • Software demo request
    • Join our mission
      • All open vacancies
  • Customer Support
  • Our Software
    • Aircraft Preliminary Design
      • Overview
      • Desmo (formerly APD&SysArc)
    • Aircraft Product Configuration
      • Ace
    • Aircraft Analysis & Evaluation
      • Overview
      • Missions
      • RNA
    • Flight Operations
      • Overview
      • Fpo
    • HMI & Embedded Graphics
      • Overview
      • VAPS
    • Ai & Extended Reality
      • Overview XR
      • WEAVR
      • Overview AI
      • InstructIQ
  • News & Events
    • Blog, Updates & Events
      • PACE Aerospace & IT Blog
      • PACE Event Calendar
      • PACEdays: The Annual Pacelab Conference
  • About PACE
    • About PACE Aerospace & IT
      • Who We Are
      • A new era for PACE
      • Serial Innovators
      • Customer Stories
      • Committed Partners
      • TXT Group
  • Contact
    • Get in touch with PACE
      • Get in touch with PACE
      • Software demo request
    • Join our mission
      • All open vacancies

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Customer Support

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Resources for Pacelab Users

We like to engage in active, open dialog with our customers!

Whether you have questions regarding your Pacelab product, need to solve a software problem or would simply like to share your ideas and concerns with us, here are some quick ways of getting in touch.

PACE customer support provides information and resources to registered customers and users of PACE software.

  • Download documentation
  • Search the knowledge base
  • Post new support requests
  • View the status of your ongoing support requests
 

Contact Customer Support

Monday - Friday
09:00am – 06:00pm CET
(excluding German bank holidays)

T: +49 30 29362-222
E: pace-support@txtgroup.com

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PACEdays Conferences: Free for All Pacelab Users

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Every year, Pacelab users from around the world come together in Berlin for our PACEdays conference and user meeting.

Join us for two days of insights, excitement, and networking in Berlin! You can review previous conferences at the PACEdays home page.

5 Reasons to Join Us at PACEdays

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Preview New Features

Get a sneak preview of new and planned product features.

 
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Exchange Ideas

See how other Pacelab users deal with similar challenges.

 
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Influence Product Roadmap

Have your say on product direction and priorities.

 
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Meet the Experts

Get techy with our software developers and engineers.

 
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Make Connections

Network with fellow aerospace professionals and industry leaders.

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PACE Aerospace Engineering & Information Technology GmbH

Am Bahnhof Westend 13, 14059, Berlin Germany

Phone

+49 30 29362-0

Fax

+49 30 29362-111

Contact Us

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Founded in 1995, PACE GmbH has built a reputation for developing trailblazing software products, which took the company from university spin-off to international market player and partner of choice for leading aerospace and aviation companies.

PACE GmbH engages in aerospace and aviation niches such as aircraft preliminary design, aircraft interior configuration, flight profile optimization and extended reality (XR) training. 

PACE GmbH is subject to the management and coordination of TXT e-solutions Spa, holding company of the TXT Group listed on the Italian Stock Exchange, STAR segment (TXT.MI)

 

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